Beacon
Real-time visibility across every site, every asset.
Project imagery coming soon
Enterprise teams managing critical equipment with no real-time visibility.
Beacon's clients were managing industrial equipment across multiple physical sites using a combination of manual inspections, email alerts, and legacy monitoring software built in 2009. When something failed, they found out hours later — sometimes days later — after the damage was already done.
The existing software required specialist training to operate, produced reports nobody read, and had not been updated in years. The team knew they needed something better but had been told by two previous vendors that the complexity of their data made a modern interface impossible.
It was not impossible. It was just hard. And the previous vendors were not willing to do the hard work.
Talk to the people who use it at 2am.
The primary users of this platform were not the managers who approved the purchase. They were technicians checking alerts at 2am during a site issue. We spent a week interviewing technicians specifically — understanding what they needed in a high-stress moment, what information mattered, and what the old software made impossible. The entire information hierarchy of the new design came from those conversations.
Alert logic before visual design.
The most critical feature was the alert system. We designed the alert logic — severity levels, escalation paths, acknowledgment flows — before designing a single visual component. Getting this right determined everything else. A beautiful dashboard that sends the wrong alerts is worse than no dashboard at all.
Role-based views, not one view for everyone.
A technician on site needs different information than a manager in an office. We designed three distinct role-based views — technician, supervisor, and executive — each showing only what that person needed to act on. Reducing noise was as important as providing information.
01
02
03 — FULL VIEW
Beacon deployed across six sites in the first month. Incident response time dropped from an average of 4.2 hours to 1.4 hours. The technicians who had used the old system for years called it the first tool that actually matched how they worked. The executive team got real-time visibility they had never had before — not a weekly report, but a live view of every asset across every site.